Managing account and privacy information at Fortunica

We use account and transaction information to operate the player relationship and to keep records connected to the cashier. We also use information supplied in a support message to understand the issue raised. This policy explains the practical purposes behind that handling.
Our privacy approach follows the situations players encounter: maintaining an account, checking a transaction history, contacting support and managing browser choices. We keep those purposes visible so that a player can recognise why a particular detail is relevant to an account or payment question.

Changes to this policy

We may update this policy when our handling practices or account processes change. We will present the current wording with a visible update date so players can identify the version they are reading.

Sharing information carefully

We use service providers where they are needed to support account, payment, and communication functions. Information shared for a service request is connected to that request, such as account access, payment records, or a support response.

How information is used

Cookies and analytics

Cookies can remember choices and support a consistent experience across visits. Our cookie policy explains cookie types and browser controls in more detail. Analytics should be used to understand how the service is used rather than to turn a player message into unrelated marketing.
Account records and transaction history serve different purposes. Account details help us maintain access and status, while the cashier history gives players and support a shared reference point for a payment query. This separation also helps a player explain whether a question concerns a deposit, a withdrawal, an active bonus or an account setting.

Your choices and requests

Asking a question

Use our support route for a privacy-related question and describe the account context needed to locate the request. Do not include passwords or full payment credentials.

Keeping information accurate

If account information needs correction, contact support with enough detail to identify the affected record. Clear information lets us focus on the specific request.

Protecting your account

Keep login details private and use the account route for access concerns. Transaction history remains available through the cashier area.

Information we may handle

• Account details may be handled to maintain the player account.
• Transaction information may be handled when connected to cashier records.
• We may also handle the details a player provides in a support request.

We use this information in the context of the service the player is using. A message about a withdrawal can be considered with the recorded transaction history; a question about a bonus can be considered with the active bonus condition. Players who need help with a privacy request can use the same support route and identify the account context without publishing sensitive credentials.
Last updated: 31 October 2026